For your convenience all pick up orders will be ready at our Flagship store in Chestnut Hill, PA store within 24 hours. You will receive a phone call once your order is ready for pick up.
We gladly offer FREE shipping on Standard delivery on all orders over $75.00 and a $10.00 flat shipping charge for Express delivery on all orders over $75.00.
|Method||Estimated Delivery Time||Cost|
|Standard||3-7 Business Days||$3.95 on orders up to $25.00|
|$6.95 on orders up to $75.00|
|FREE on orders over $75.00|
|Express||2-3 Business Days||$13.95 on orders up to $25.00|
|$16.95 on orders up to $75.00|
|$10.00 on orders over $75.00|
All orders are shipped from our Flagship store in Philadelphia PA, via USPS, within 48 hours.
Please contact us via email [email protected] if you’d like to make a return by mail or in person. We cannot process any returns without previous authorization.
Returns are accepted within 14 days after arrival for refund or exchange Items must be in original condition, and accompanied by the receipt.
El Quetzal is not responsible for any damage that occurs in return shipping. Original shipping and handling charges are non-refundable and the customer is responsible for all return shipping fees.